Delivery
How long does it take and how much will it cost?
All Bouncepad products are configured to your exact specification and dispatched from our UK warehouse using FedEx. We offer free shipping for online orders over $100 (CAD) when shipped to Canada. If the order is under $100, a standard shipping fee of $25.00 will be charged. For all offline orders and other locations, shipping charges are applicable and based on total weight and delivery address.
Please note we cannot ship to PO Boxes.
Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a next day service with FedEx. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.
Will I have to pay and Customs fees, Import Duties or Taxes?
Bouncepad covers all applicable import duties and taxes for orders delivered to Canada. Canadian customers are not liable for import duties and taxes when purchasing from Bouncepad.
How do I track my order?
Once your order has been shipped, you will receive an email with your parcel tracking number. This will be sent to the billing email address along with your invoice.