Sumo

Delivery

How long does it take and how much will it cost?

All Bouncepad products are configured to your exact specification and dispatched from our UK warehouse using FedEx. We offer free shipping for online orders over $100 (CAD) when shipped to Canada. If the order is under $100, a standard shipping fee of $25.00 will be charged. For all offline orders and other locations, shipping charges are applicable and based on total weight and delivery address.

Please note we cannot ship to PO Boxes.

Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a next day service with FedEx. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.

Will I have to pay and Customs fees, Import Duties or Taxes?

Bouncepad covers all applicable import duties and taxes for orders delivered to Canada. Canadian customers are not liable for import duties and taxes when purchasing from Bouncepad.

How do I track my order?

Once your order has been shipped, you will receive an email with your parcel tracking number. This will be sent to the billing email address along with your invoice.

Is my tablet compatible?

Please check the tablet compatibility list on the tech specs tab. If you can’t see your tablet on the list, please email us to check if it’s compatible at hi@bouncepad.com

Need help identifying your iPad model?

Please click here

I need an invoice:

Once your order is shipped, you will receive an invoice via the email provided during checkout

I need a pro-forma invoice:

Select bank deposit at checkout and we will send a pro-forma invoice to you

I already own a Bouncepad product and want to use the same key across all my products:

If you have ordered from us before, we will automatically give you the same locks and keys for your new Bouncepads. If you would like different ones, please email us at orders@bouncepad.com

How can I pay?

We accept the following payment options:

– Visa, MasterCard, American Express, Visa Electron and Maestro

– Paypal

– Apple Pay

– Bank deposit

Need a quote?

Please send us an email at hi@bouncepad.com and include the product, tablet model, feature access and colour

How do I return my order?

For returns, please email support@bouncepad.com quoting your order number

Can I amend my order once I've paid?

Yes. Please email us at orders@bouncepad.com quoting your order number and we’ll do our best to help you

Does it come in other colours?

Black and white are the two colours our products are available in. However, if you’re looking for some extra flare, why not try branding your faceplate

Can I add my logo to the faceplate?

Yes. Please send your logo to hi@bouncepad.com