FAQs

Is my tablet compatible? 

Our products are compatible with many tablets. You can see the full list of compatible tablets in the drop-down menu at the top of our product pages titled ‘Tablet Compatibility’. If you can’t see your tablet on the list, please email us to check if it’s compatible at customerservice@bouncepad.com.

Need help identifying your iPad model? 

Please click here.

I need an invoice:

Once your order is shipped, you will receive an invoice via the email provided during checkout.

I need a pro-forma invoice: 

Select bank deposit at checkout and we will send a pro-forma invoice to you.

I already own a Bouncepad product and want to use the same key across all my products: 

If you have ordered from us before, we will automatically give you the same locks and keys for your new Bouncepads. If you would like different ones, please email us at orders@bouncepad.com.

How can I pay? 

We accept the following payment options:

– Visa, MasterCard, American Express, Visa Electron and Maestro

– Paypal

– Apple Pay

– Bank deposit 

Need a quote? 

Please send us an email at orders@bouncepad.com and include the product, tablet model, feature access and colour.

How do I return my order? 

For returns, please email support@bouncepad.com quoting your order number.

Can I amend my order once I've paid? 

Yes. Please email us at orders@bouncepad.com quoting your order number and we’ll do our best to help you.

Does it come in other colours? 

Black and white are the two colours our products are available in. However, if you’re looking for some extra flare, why not try branding your faceplate.

Can I add my logo to the faceplate? 

We can print your logo or artwork onto the front of our Original Range. Please send your logo to orders@bouncepad.com. Note this is not available for Link, Sumo, Click, Eddy and Caddy. 

I'm missing or recieved an incorrect item from my order, what do I do?

If an item is missing, please contact our Customer Care team at orders@bouncepad.com with the order or invoice number and the missing item's name and product number. We will resolve the issue for you as quickly as we can. 

What do I do if I receive a faulty item in my order?

All our products are covered by a 12-month warranty (orders placed after 1st April 2024 are covered by an extended 36-month warranty) and in the unlikely event that you experience a problem with one of our products we will be happy to either provide replacement parts, fix the item or replace the item. We will also cover and arrange all shipping costs.

To start the process please contact our Customer Service team at orders@bouncepad.com and provide the order or invoice number and a brief description of the fault. Photos or videos of the fault would also be very useful and will help speed up the process.

Can I cancel/amend my order after I've placed it?

Please contact us through our Chat support or customerservice@bouncepad.com to cancel your order and we will do our best to accommodate your request.