How long does it take and how much will it cost?
All Bouncepad products are configured to your exact specification and dispatched from our UK warehouse using UPS. We offer free shipping for online orders over $100 (CAD) when shipped to Canada. If the order is under $100, a standard shipping fee of $25.00 will be charged. For all offline orders and other locations, shipping charges are applicable and based on total weight and delivery address.
Please note we cannot ship to PO Boxes.
Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a next day service with UPS. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.
Will I have to pay and Customs fees, Import Duties or Taxes?
Bouncepad covers all applicable import duties and taxes for orders delivered to Canada. Canadian customers are not liable for import duties and taxes when purchasing from Bouncepad.
How do I track my order?
Once your order has been shipped, you will receive an email with your parcel tracking number. This will be sent to the billing email address along with your invoice.
Is my tablet compatible?
Please check the tablet compatibility list on the tech specs tab. If you can’t see your tablet on the list, please email us to check if it’s compatible at firstname.lastname@example.org
Need help identifying your iPad model?
Please click here
I need an invoice:
Once your order is shipped, you will receive an invoice via the email provided during checkout
I need a pro-forma invoice:
Select bank deposit at checkout and we will send a pro-forma invoice to you
I already own a Bouncepad product and want to use the same key across all my products:
If you have ordered from us before, we will automatically give you the same locks and keys for your new Bouncepads. If you would like different ones, please email us at email@example.com
How can I pay?
We accept the following payment options:
– Visa, MasterCard, American Express, Visa Electron and Maestro
– Apple Pay
– Bank deposit
Need a quote?
Please send us an email at firstname.lastname@example.org and include the product, tablet model, feature access and colour
How do I return my order?
For returns, please email email@example.com quoting your order number
Can I amend my order once I've paid?
Yes. Please email us at firstname.lastname@example.org quoting your order number and we’ll do our best to help you
Does it come in other colours?
Black and white are the two colours our products are available in. However, if you’re looking for some extra flare, why not try branding your faceplate
Can I add my logo to the faceplate?
Yes. Please send your logo to email@example.com